Terms of Service

1. The service

TextRelayer lets businesses text and call their contacts from business phone numbers, on the web and in the TextRelayer iPhone app. It includes a shared inbox, contacts, templates, automations, phone numbers, call recording, transcripts and call notes, depending on your plan.

2. Your account

• Your business is responsible for everything done under its account, including by its team members.
• The account Owner controls the account: team members, phone numbers, call settings and billing.
• Keep sign-in details private and tell us right away if you think someone else has access.

3. Texting rules

Business texting is regulated, and carriers block numbers that break their rules. You agree to:

• Only text people who have given you permission to text them, as required by law (including the Telephone Consumer Protection Act) and carrier rules.
• Honor opt-outs. TextRelayer stops texts to anyone who replies STOP; do not try to work around it.
• Not send spam, texts to purchased or rented lists, or messages that are illegal, fraudulent, harassing, hateful or sexually explicit.
• Give us accurate business information for carrier registration (10DLC) and keep your messages consistent with what was registered.

We may pause sending or suspend an account that receives spam complaints, gets flagged by carriers, or breaks these rules, to protect our customers and our numbers.

4. Calls and recording

• Calls placed or answered through TextRelayer may be recorded and transcribed, and an AI assistant may write call notes from the transcript. Recordings and transcripts are sent to third-party speech-to-text and AI providers to do this. Transcripts and notes are generated automatically and may contain mistakes.
• When call recording is on for your business, your Owners and Managers can listen to and join live calls. TextRelayer's administrator can also listen to or join those calls to train your team, give support or fix problems. TextRelayer does not announce this on the call.
• Some states require everyone on a call to agree to recording or monitoring. Your business is responsible for giving any notice and getting any consent the law requires for recording, AI notes and live listening, for example by turning on the "This call may be recorded" message in your phone menu. Your business is responsible for any claims, fines or costs that result from not doing so, and will cover TextRelayer for them.
• TextRelayer is not a replacement for a regular phone for emergencies. It does not support calls to 911 or other emergency numbers.

5. Phone numbers

We provide phone numbers for your account through our telecom provider, or move (port) in a number you already own. Carriers control final delivery of texts and calls. If your account closes, numbers we provided may be released after 30 days; while your account is in good standing, we will help you move a number you own to another provider on request.

6. Plans and billing

• Plans are month to month and billed in advance. Your plan includes the users, messages and minutes listed when you sign up.
• Use above your plan's allowances may be billed at the rates we tell you, or limited until the next billing period.
• You can cancel any time. Cancellation takes effect at the end of the period you already paid for; we don't refund partial months.
• We may change prices with at least 30 days' notice.

7. Your data

Your contacts, messages, recordings and files belong to your business. We use them only to run the service, as described in our Privacy Policy. You can ask for a copy or ask us to delete them at any time.

8. Availability

We work to keep TextRelayer running and fix problems quickly, but the service depends on carriers, the internet and other providers, so we can't promise it will always be available or that every text or call will be delivered.

9. Disclaimers and limits of liability

TextRelayer is provided "as is". To the fullest extent the law allows, we are not liable for indirect, incidental or consequential damages, lost profits or lost data, and our total liability for any claim is limited to the amount your business paid us in the 3 months before the claim.

10. Ending the service

You can close your account at any time by contacting us. We may suspend or close an account that breaks these terms or doesn't pay, and we'll tell you why when we do.

11. Changes

If we change these terms, we will update the date above and, for significant changes, let business customers know before they take effect. Continuing to use TextRelayer after that means you accept the changes.

12. Governing law

These terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Harris County, Texas.

13. Contact us

Questions about these terms: support@haulan.com or (346) 598-3016. Sabr Group LLC, Houston, Texas.