Privacy Policy

Who this applies to

This policy covers the TextRelayer website, web app and the TextRelayer iPhone and Android apps. It applies to the business customers who use TextRelayer and their team members ("users"), and to the people those businesses text or call ("contacts").

Information we collect

• Account information: company name, company code, user names and sign-in credentials (passwords are stored hashed, never in plain text).
• Contacts a business adds: names, phone numbers, email addresses, company names, tags and notes that the business enters or imports.
• Messages: the text and pictures of SMS and MMS messages sent and received through the business's TextRelayer numbers, with delivery status and times.
• Calls: call details (numbers, time, duration, the phone menu option a caller chose), call recordings, voicemails, written transcripts of those recordings, and call notes written from the transcripts by an AI assistant.
• Files: PDFs, photos and videos that users send or receive in a conversation, including files a user chooses to paste or share into TextRelayer from another app.
• App and device information: notification tokens so we can send new-message and incoming-call notifications, and basic technical logs (such as sign-in times and IP addresses) used for security.

The iPhone and Android apps use the microphone only during a phone call you place or answer. The apps read your clipboard only when you paste into a chat, and receive a file from another app only when you share it to TextRelayer. TextRelayer does not collect your location, your phone's contacts, photos or files you don't choose to send, or data from other apps.

How we use information

• To deliver texts and calls, show conversations and call history, and send notifications.
• To record and transcribe calls, and to have an AI assistant write call notes (a summary, recap and tasks), for the business that placed or received them.
• To keep accounts secure, prevent abuse and follow telecom rules, including honoring opt-outs.
• To provide support and bill the business customer.

Text message opt-in and opt-out

Contacts can stop receiving texts from a business at any time by replying STOP. Mobile numbers and text message opt-in information are never shared with or sold to third parties or affiliates for their marketing purposes.

Service providers

We share information only with the providers that run parts of the service for us, under agreements that limit their use to providing it:

• Our telecom provider: phone numbers, text message delivery and phone calls.
• A speech-to-text provider: turning call recordings and voicemails into transcripts.
• An AI provider: writing call notes from transcripts.
• Apple Push Notification service: delivering notifications and incoming calls to the iPhone app.
• Firebase Cloud Messaging (Google): delivering notifications and incoming calls to the Android app.
• Our hosting provider: storing data on secured servers.

We may also disclose information when required by law or to protect the safety and rights of people and the service.

Recording calls

Calls placed or answered through TextRelayer may be recorded and transcribed, and an AI assistant may take notes, for the business using TextRelayer. A business can have its phone menu tell callers "This call may be recorded, and an AI assistant may take notes." Recordings and transcripts are sent to third-party speech-to-text and AI providers to do this. When a business has call recording on, that business's Owners and Managers and TextRelayer's administrator may listen to or join calls live, to train the team, give support or fix problems. TextRelayer does not announce this on the call. Businesses are responsible for giving any notice or getting any consent that the laws in their area require, including for recording, AI notes and live listening.

Retention and deletion

Business data is kept while the business's account is active so the team can see its history. A business can ask us to delete specific conversations, recordings or its whole account at any time, and we delete it from our active systems. The account Owner can also delete the whole account in the app under More → Delete account: every login is removed right away and the account's data is permanently erased within 30 days. Any other team member can delete their own login the same way. A contact who wants their information removed can ask the business they talk to, or contact us.

Security

Data is encrypted in transit, passwords are hashed, and access to each business's workspace is limited to its own users.

Children

TextRelayer is a business service and is not directed to children under 13. We do not knowingly collect information from children.

Changes

If we change this policy, we will update the date above and, for significant changes, let business customers know.

Contact us

Questions or requests about privacy: support@haulan.com or (346) 598-3016. Sabr Group LLC, Houston, Texas.